Let's Talk Transportation
Frequently Asked Questions
On this page
  1. How can I participate in a consultation? 
  2. What is a GCKey?
  3. What do I do if I have problems with my GCKey?
  4. Do I need to create an account to participate? 
  5. Why was my comment removed/Why was I blocked from this platform? 
  6. Should I be concerned about Privacy? 
  7. Will I be able to access the consultation in the language of my choice? 
  8. Does this platform support accessibility features? 
How can I participate in a consultation? 

To participate you are required to use a GCKey. If you do not have one, simply click the Register button and follow the instructions to create a username and password. Once you have your GCKey you can use this username and password to participate in consultations on our site.

What is a GCKey?

The GCKey service is provided by the Government of Canada to allow you to securely conduct online business with various governmental programs and services. The GCKey service issues you your GCKey. A GCKey is a unique username and password (electronic credential) that allows you to communicate securely with online government services. The government of Canada, as the service provider, issues these credentials to individuals so that they can access government online services.

Learn more about GCKey

What do I do if I have problems with my GCKey?

If you are having trouble logging in, try the following:

  • Use an up-to-date web browser such as:
              Google Chrome (version 84 or newer)
              Safari (version 13.1.2 or newer)
              Microsoft Edge (version 85 or newer)
              Mozilla Firefox (version 68 or newer)
  • Don't bookmark any pages you see after you sign in - bookmark the login page only
  • Enable cookies and Javascript in your browser
  • Disable any third-party browser extensions that you may have installed 

If you are experiencing problems with your GCKey, please review the Frequently Asked Questions as the information you are looking for may already be provided. If you need to report a lost or stolen username of password, or have problems accessing the website, please call:

1-855-438-1102 (in North America)
TTY/TDD: 1-855-438-1103
1-800-2318-6290 (outside of North America)

Do I need to create an account to participate? 

While you need a GCKey username and password to submit feedback on consultations, you can view all content on the Let’s Talk platform without an account.

Why was my comment removed/Why was I blocked from this platform? 

We reserve the right to delete any comments that go against the standards laid out in the terms and conditions. We also reserve the right to block users who make inappropriate comments that go against our terms and conditions. 

Should I be concerned about Privacy? 

Under the Privacy Act, you have the right to access, correct and protect your personal information. Any questions, comments, concerns or complaints you may have regarding the administration of the Privacy Act and privacy policies regarding TC’s site may be directed to our Access to Information and Privacy Coordinator: ATIP-AIPRP@tc.gc.ca

Will I be able to access the consultation in the language of my choice? 

TC respects the Official Languages Act (OLA) and is committed to providing access to consultations in both official languages. Any questions or queries you make to TC is also subject to OLA and will be responded in the language (English or French) in which it was asked. 

Does this platform support accessibility features? 

The Government of Canada is committed to achieving a high standard of accessibility as defined in the Standard on Web Accessibility, and the Standard on Optimizing Websites and Applications for Mobile Devices. If you encounter any barriers to participating in a consultation please contact us: TC.Publicopinion-Opinionpublique.TC@tc.gc.ca

2025-08-01